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Glossary of terminologies


Government led agenda to ensure that every person who receives support, whether provided by statutory services or funded by themselves, will have choice and control over the shape of that support in all care settings.


A move towards a total transformation of social care, which includes changes to systems, processes, structure and culture.

The transformation of social care was signaled in the Department of Health’s social care Green Paper, Independence, Well-being and Choice (2005), reinforced in the White Paper, Our health, our care, our say: a new direction for community services in 2006 and confirmed in the landmark ‘Putting People First’ Concordat in December 2007. See Local Authority Circular LAC(DH) 2008: 1 Transforming Social Care which can be found at www.dh.gov.uk

Individual Budget

Designed to bring about independence and choice for people receiving care or support. A pilot programme involving 13 sites carried out a series of pilots to see if income streams could be wrapped around individuals. The Ibsen Report, an evaluation of the pilots, is available to download from www.dh.gov.uk

Personal Budget

An identified sum of money put aside to meet social care needs, and used as the basis of a Support Plan. When the Personal Budget is paid directly into a service user’s bank account it becomes a Direct Payment. Find out more about Direct Payments at www.dh.gov.uk

Outcome-based Planning

A way for care managers and others to help individuals to work out what social care support they need. Instead of telling the individual they need a particular service, an outcome is agreed that will help them. An outcome might be something like "get out and see more people" or "stay fit and healthy". Individuals can then work out a Support Plan of how best to reach the outcome that will help them.

Direct Payment

Money paid to service users to enable them to arrange and be in control of the services chosen to meet their assessed needs.

Individual Service Fund (ISF)

The individual’s Personal Budget remains with the Council, but they are as involved as they want to be in the commissioning of services – for example helping to choose an agency or staff member, and deciding on review participants. The service provider’s agreement is with the individual but with the Council listed as a third party.

It is possible to have a mixed agreement, with the individual managing part of their Personal Budget as a Direct Payment, and the rest used as an ISF.


Advocates help people to become more aware of their rights, and to be able to exercise them in order to be involved in, and influence, decisions that are made about them.


Brokerage is a function designed specifically to help individuals gain access to the social care and support services they need. If a person is employed specifically to do this they become a ‘Broker’.

Source: Islington Personal Budgets forum. http://islingtonpbforum.weebly.com